Great idea but terrible service and removing functions from paying customers.The 5x5 mini subscription was a great idea when I first signed up - the ability to make a small, un-daunting photo book once a month with some memories in it. That was it. Now they've removed the ability to change the pre-determined title on each photo book - unless of course you 'upgrade' and pay more - for no apparent reason (well presumably greed?!). When I first started this was great, I could make a small photo book and 'catch up' on some memories from the blur of early parenthood. Suddenly it now won't let me change the title on the books - so they now say 'DEC 2024' or 'JAN 2025' on the cover, and no option to change or just erase - apparently Chatbooks has decided your monthly books have to be one per month and you don't get to decide that anymore. Unless you pay them more of course, despite previously allowing this with no problem.Fine if that's what you want but it isn't what I signed up for - and the cheek of telling me to pay more for something that was originally part of what I subscribed for! For the 'privilege' of naming my own gosh-darn pictures? Of changing a month and year on the cover of my own photos like I was allowed to when I started giving them my money for this product? Of daring to have memories that don't fall easily into just X amount per month - no months where you do or want to print more, no months where nothing happens but you'd love to print something else... Super weird and not great. Weird deterioration in what seemed like a good service when I first started with them.
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