The books were ok, not the best quality but not the worst I’ve seen. The issues I had mostly were with the subscription. I was charged for things I didn’t approve of. They charged me for books that were showing I had credits for them. When contacted customer service there was nothing they could do. I will be deleting this app, and I will never use this service again. Update in response to Chatbook reply: I appreciate your response, but that was the point. I was charged without even knowing that I didn’t have a credit. It said I had a certain amount of chatbook credits, so I went in to create my last ones I had already paid for before canceling my subscription. It was not indicated that the book I created was going to be charged. It was showing as a credit I had to use. Also, after I canceled my subscription it tried to charge me again for another book. I didn’t even have one created (as I used my last credits already), but it said it was going to be sent to print and to make any edits I needed to. If I wouldn’t have contacted customer service I would have been charged again. The app makes it unclear as to the charges that will incur, and when they do happen without the user knowing there is no refund offered. I did not want a credit on my account because staying on this app opens me up to unwarranted charges. Instead of a credit, a refund should have been given due to the fact it was showing I had a credit. Users beware that you may be opening yourself up to unwarranted charges which will not be reversed.
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