chatdeal.com

I would give less stars if I could

I would give less stars if I could. I almost got scammed by them today also. I can’t believe Kayak sells our info to them. Basically everything was going well booking with Kayak through their legit partner justfly.com, and thought the charge went through but the card was rejected by my bank because they thought it was a fraudulent charge. I received a notification from my bank first and then went to try to re-book my ticket. This is when the weirdness started. The ticket showed up as a few dollars more but when I to pay I was sent to a different check-out page. As i was going to make payment a notification popped up that due to changes with the airline my tickets were each going to cost several hundred dollars more. I cancelled the transaction and went back to Kayak where it still showed the price as “only” just a few dollars more. At this point, I started to receive several phone calls from California numbers I ignored them at first, but as they’ve persisted, I decided to answer. One was from an agent at chatdeal who was definitely not in California probably in India somewhere. As I was speaking to him another agent from “Ovago” called on another line, she also was probably calling me from India. Both were telling me that due to issues with the airline itself I was not going to be able to purchase my flight at the original price, but they might be able to help me out. I decided to listen to the chatdeal as he called first. At this point he told me that the best price he could get me per ticket was $2880 round-trip, which was almost $800 more per ticket than the tickets I was going to purchase originally. He said he had “discussed this with his boss who offered me a good deal.” This all seemed a little sketchy. He then said he could text me the information and I could refill out my trip details. I had him send me the forms. Luckily, I said, I would fill it out without him there because there was another agent I wanted to talk to prior to filling them out. After I got off the phone I tried calling the other agent back and that number was a non dialable number. Luckily while all of this was going on I received yet ANOTHER phone call from justfly. The original agent connected with kayak that i had been booking my tickets with. He told me that my tickets have not gone through because my bank had blocked my card. I confirmed that this was true. He asked me if I wanted to purchase the original tickets, at this point, I was fearful he was going to quote some ridiculous price, but he quoted the original price, and I was able to purchase the tickets for the original $2000 r/t. What a total cluster. I just feel so lucky. Please beware of this company and Ovago and honestly be cautious with Kayak.com

Date of experience: Apr 05, 2024