Review Time
I can’t say enough great things about my experience with Alora, and I’m so glad I found them through KAYAK. From the very beginning, everything about booking and communicating with Alora was effortless and professional.Here are a few reasons why I absolutely love them:Exceptional Customer Service – Every interaction was kind, clear, and helpful. They genuinely care about your comfort and satisfaction, which made all the difference in my trip.Beautiful Accommodations – The place was spotless, stylish, and felt like a true home away from home. Every detail was thoughtfully prepared.Easy Booking Process – Thanks to KAYAK and Alora’s efficient system, I had peace of mind every step of the way—from planning to check-out.Great Value – For the level of service and quality, Alora offers incredible value. I felt like I was treated to a luxury experience without breaking the bank.Personal Touches – Whether it was local recommendations, a warm welcome, or just the smooth experience overall, Alora went above and beyond.If you're looking for a stress-free, welcoming, and top-tier experience, I 100% recommend Alora. I can’t wait to book with them again!
I am very happy and satisfied with Kairum's support in assisting for my flight reservation. He was able to show me best options and really helped a lot. His interaction was very professional and polite. I would like to rate him highly for his support.
Kairum was very effective; moved through the required systems with ease, and accomplished everything that i was seeking at the time. He was patient with me, (I was not particularly familiar with Delta's process.)and even repeated tasks as necessary to ensure my complete satisfaction. I give him an A+ for the support that he provided for me.
This is a scam website. Do not use. We are waiting for a refund on seats purchased because chatdeal did not hold their end of the deal and provide us the seats we purchased. Their agent asked to cancel and provide a full refund but even after 3 months we are waiting for a refund.
Do not use chatdeal. This site is a scam. They will take your money and never refund it, even after promising to do so. These ratings are fake. We are now fighting them through credit card dispute and have filed a complaint with the dept of transportation
CHATDEAL IS A SCAM!On May 31st, 2024 I received an email notification that British Airways CANCELLED my flight. I was scheduled to depart to Berlin on June 1st, 2024. I contacted British Airways to inform them that I cannot rebook that flight in a different schedule. They informed me that they will refund my "Travel Agency" and that I must contact them.I called Chatdeal's "customer service" number +1 855 920-9942 over 5 times already and the only thing they do is redirect you to fill-out a "Form" that they send you via SMS. I have filled-in that form over 3 times now.After you submit the Form there is no response. I have been waiting for 3 weeks now for a refund of a round-trip flight from SFO to BER. I was stupid enough to also purchase the "Support Bundle" and the "Cancel for any reason" services. The total amount paid was $1,543.87, receipt number is K52DFA6. KAYAK should be ashamed by using "partner companies" to be scamming their customers. No wonder they spend all that money on adds to allure new victims, I mean customers.I am still waiting for customer service to respond and refund me.
My wife stood at the airport checkin in Miami last night for a confirmed booking through kayak/chatdeal. Kayak said after payment that the reservation would be handled by chatdeal. She did receive exactly one whatsapp message saying the flight was successfully confirmed, but nothing else. When she rechecked the url because the airline did not have a reservation for her, the page content had changed to "cancelled" with a message to contact a phone number with the booking ID. When she called the given service number, they told her that they did not know anything about her booking code. The credit card payment for the everything but cheap transatlantic flight from Miami to Barcelona still shows as "Authorized - Chatdeal via Kayak" in my bank account, blocking the card from making a different booking. It is clear that no one was prepared to assume the responsibility for this situation. When this can happen with a flight reservation they do without any chance of an alternative flight or recompensation, the whole business model of travel agency / flight portal becomes worthless. Update: They now fully charged my credit card for the cancelled reservation. I´ll handle this as fraud.2nd update (May 13th): For what it's worth, I received the full reembursement into my credit card today, after an exchange via the contact form on their website. I can't say that this makes me entirely happy with what occured, but to remain fair they at least managed to sort this out.
Back in 2022 in April, we purchased a ticket from Chicago to Lebanon for more than a month, only $672.00 that was a great deal, but in the middle of my husband's vacation he fell and didn't pay much attention to the wounds and 15 days later he needs to come back to the US, he called me and asked me if Chatdeal can change the deal and it was emergency same-day ticket to come back, by the way, his ticket was two ways, and they just asked me for 15 minutes to find a ticket for him to come back and with additional 400.00 dollars, my husband just made it on time to amputation of his left leg below the knee before it got out of control. He survived that ordeal and lived 2 and a half years more, he just recently passed away. When I read some of the reviews calling Chatdeal spam I was so disappointed with the person because customer service and online agents worked excellently beyond the fact that the ticket itself with all editions and changes didn't even cost us a one-way ticket to Lebanon total of 1072.00. I came across the reviews because I need to purchase a ticket and I won't go with another travel agency. I need to buy a ticket for my son from LAX and also need a ticket for my sister-in-law from France, thank you for the outstanding service great job five star.
I would give less stars if I could. I almost got scammed by them today also. I can’t believe Kayak sells our info to them. Basically everything was going well booking with Kayak through their legit partner justfly.com, and thought the charge went through but the card was rejected by my bank because they thought it was a fraudulent charge. I received a notification from my bank first and then went to try to re-book my ticket. This is when the weirdness started. The ticket showed up as a few dollars more but when I to pay I was sent to a different check-out page. As i was going to make payment a notification popped up that due to changes with the airline my tickets were each going to cost several hundred dollars more. I cancelled the transaction and went back to Kayak where it still showed the price as “only” just a few dollars more. At this point, I started to receive several phone calls from California numbers I ignored them at first, but as they’ve persisted, I decided to answer. One was from an agent at chatdeal who was definitely not in California probably in India somewhere. As I was speaking to him another agent from “Ovago” called on another line, she also was probably calling me from India. Both were telling me that due to issues with the airline itself I was not going to be able to purchase my flight at the original price, but they might be able to help me out. I decided to listen to the chatdeal as he called first. At this point he told me that the best price he could get me per ticket was $2880 round-trip, which was almost $800 more per ticket than the tickets I was going to purchase originally. He said he had “discussed this with his boss who offered me a good deal.” This all seemed a little sketchy. He then said he could text me the information and I could refill out my trip details. I had him send me the forms. Luckily, I said, I would fill it out without him there because there was another agent I wanted to talk to prior to filling them out. After I got off the phone I tried calling the other agent back and that number was a non dialable number. Luckily while all of this was going on I received yet ANOTHER phone call from justfly. The original agent connected with kayak that i had been booking my tickets with. He told me that my tickets have not gone through because my bank had blocked my card. I confirmed that this was true. He asked me if I wanted to purchase the original tickets, at this point, I was fearful he was going to quote some ridiculous price, but he quoted the original price, and I was able to purchase the tickets for the original $2000 r/t. What a total cluster. I just feel so lucky. Please beware of this company and Ovago and honestly be cautious with Kayak.com
Scam company: Wish I had read the review before making a booking. I bought ticket for return flight from England to Pakistan via Doha. I received email a day before may return flight to MAN about certain schedule change and I found out that my booking on first flight from Pak to DOH was cancelled by the ChatDeal, though it was operating normally. I had contacted airline who had advised to contact the travel agents directly for re-booking and refund. However, ChatDeal was unable to give any explanation to what had happened to booking and used lame excuses. I had to buy new ticket for that flight. It's been over three weeks and yet they haven't refunded me the amount for cancelled flight. They have now stopped responding to my emails. AVOID this scam company.
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