This feels less like a business and more like a trap.I accidentally purchased a subscription and requested a refund within less than 3 hours, the same day, without ever using the service. Despite this, Chatly refused to refund the charge, hiding behind a rigid “no refunds” policy.Let’s be clear: keeping 100% of a payment for a service that was never accessed is not about “policy”, it’s about choosing to profit from a mistake.I escalated the issue respectfully, pointed out the timeline, and even asked for the version of the refund policy that was in effect at the time of purchase (since the one they reference appears to have been updated afterward). After that, they simply stopped responding.No resolution. No transparency. Just silence.This is not how legitimate, customer-focused businesses operate. Trust is built by how you handle situations like this, and in this case, Chatly failed completely.If your business model depends on holding onto money from customers who never used your service and reported the issue immediately, that says everything.Proceed with caution.
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At Chatly Solutions, we’re dedicated to supplying you with our AI chatbot solutions to streamline communication and boost customer engagement for your business. Our bots are built to integrate seamlessly with your website, CRM, or e-commerce platform, providing 24/7 support and handling multiple queries with accuracy and speed. You can tailor each chatbot with knowledge from your documents and online content, ensuring it aligns with your brand’s voice. From lead generation to customer support, our solutions are designed to enhance your service and make interactions more efficient and effective.See more