Review Time
I wish there were a ZERO star rating. An absolute crook, misdirecting enquiries for real AI app like Claude or ChatGPT to its own site and enticing to buy a subscription, and then refusing a refund when the deceit is uncovered. Stay away!!!
This feels less like a business and more like a trap.
I accidentally purchased a subscription and requested a refund within less than 3 hours, the same day, without ever using the service. Despite this, Chatly refused to refund the charge, hiding behind a rigid “no refunds” policy.
Let’s be clear: keeping 100% of a payment for a service that was never accessed is not about “policy”, it’s about choosing to profit from a mistake.
I escalated the issue respectfully, pointed out the timeline, and even asked for the version of the refund policy that was in effect at the time of purchase (since the one they reference appears to have been updated afterward). After that, they simply stopped responding.
No resolution. No transparency. Just silence.
This is not how legitimate, customer-focused businesses operate. Trust is built by how you handle situations like this, and in this case, Chatly failed completely.
If your business model depends on holding onto money from customers who never used your service and reported the issue immediately, that says everything.
Proceed with caution.
Chatly.ai is a total subscription trap. I requested a refund within 2 hours of subscribing due to their misleading service, but they flatly refused.After several emails, they tried to trick me into accepting a "50% partial refund" to settle the case. I refused to compromise. It was only after I issued a final ultimatum—stating I would initiate a Credit Card Chargeback with my bank—that they finally agreed to a full refund.Advice to others: Do not accept their partial refund offers. Stand your ground and threaten a dispute/chargeback. They only pay back when they know you’re serious.
This Ai is a scam. They falsely advertise that they are Claude. They refuse to provide a refund even though I didn't use the platform at all and their terms say 24 hours full refund after sign up. The customer service is terrible and takes forever to respond.
This feels less like a business and more like a trap.I accidentally purchased a subscription and requested a refund within less than 3 hours, the same day, without ever using the service. Despite this, Chatly refused to refund the charge, hiding behind a rigid “no refunds” policy.Let’s be clear: keeping 100% of a payment for a service that was never accessed is not about “policy”, it’s about choosing to profit from a mistake.I escalated the issue respectfully, pointed out the timeline, and even asked for the version of the refund policy that was in effect at the time of purchase (since the one they reference appears to have been updated afterward). After that, they simply stopped responding.No resolution. No transparency. Just silence.This is not how legitimate, customer-focused businesses operate. Trust is built by how you handle situations like this, and in this case, Chatly failed completely.If your business model depends on holding onto money from customers who never used your service and reported the issue immediately, that says everything.Proceed with caution.
I paid 14$ for a Chatly subscription…I was looking to subscribe to Claude.After clicking what I believed was an ad for Claude AI, yheir logo are similar.It was not Claude, is just a website that kink all free model on the market, kind of a simple bookmark. When I realised my mistake, I contacted support immediately and requested a refund. I a waitig for the response, if they refund I will be back here to mention it.If not, I will ask my bank for help.This is not Claude. It is a separate product using similar positioning in ads.I would not have purchased if the distinction had been clear.
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At Chatly Solutions, we’re dedicated to supplying you with our AI chatbot solutions to streamline communication and boost customer engagement for your business. Our bots are built to integrate seamlessly with your website, CRM, or e-commerce platform, providing 24/7 support and handling multiple queries with accuracy and speed. You can tailor each chatbot with knowledge from your documents and online content, ensuring it aligns with your brand’s voice. From lead generation to customer support, our solutions are designed to enhance your service and make interactions more efficient and effective.See more
