Warning to other travelers*** This was my first and LAST trip booked through CheapCarribbean. I realize they can't control the weather, but due to the winter storm Fern, American Airlines notified me that I could change my flights 5 days before my actual travel date. Multiple contacts with their agents resulted in ZERO help. Only "We're sending an email to the resort, once they respond, we'll contact you".End result, no follow up, not even after the airlines actually cancelled and then moved my flight to a later date. I called the hotel directly and explained that CheapCarribean was waiting for an email from them, the resort front desk told me that was essentially B.S, and that you CheapCaribbean could change it. I then spoke with another of their agents, same response as before "We promise we'll contact you once the hotel responds".Now, two days after the airlines have changed my flight, they send me an email letting me know my trip is coming up (with the old dates)... Obviously, no one is following up on anything. It looks like we'll just lose days off our trip. Had I booked directly, I could have modified everything but, since I booked through them, I'm completely dependent on them to make the changes, and on the surface, it appears that they don't seem to be doing anything meaningful.I also have tried for the last four day to get my airport transportation change sorted through you. On 3 occasions, I have been told that they will send an email to Amstar and then contact me once they have responded. My new flight is tomorrow and no one has contacted me. I contacted Amstar directly and they have no record of communications with cheapcarribean. In other words, their agents are either completely incompetent or simply being dishonest.
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