This is the first time I have ever booked an all inclusive through a third-party company and I will never ever use them again! They changed our flight several times and then a day and a half before we were set to fly out I get a voicemail while at work (I work 12 hour shifts) saying our flight was canceled (I kept the voicemail), I then go to my email and they have an itinerary showing our flight leaving a completely different airport 1 hour and a 1/2 from our original 45 min drive. This caused me to panic thinking all our plans have changed . I called cheap Caribbean as soon as I got home from work and they were closed. I then called American Airlines to verify our booking and our flight was not canceled so that means Cheap Caribbean flat out lied to us! While checking on our booking American Airlines found that one of our passangers birthday was in there wrong and it cost me $438 for them to correct the issue. I went on Cheap Caribbean to check the info I gave them and his birthday was in there correctly. I tried to get a refund from Cheap Caribbean since this was their error when they booked the tickets but they will not take responsibility and refund my money. They said I have to get my refund from American Airlines which is who charged me in the first place. I will never use them again, it was the worst experience I have ever had to deal with, what kind of business flat out lies to you about your flight, screw up a birthdate and refuse to resolve it. Do not use this company, there are many third party apps to choose from out there and next time I will be sure to check the reviews before I use them!
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We believe that travel is life-changing, that’s why we show up every day to share our passion for beach vacays. We’re committed to making an impact, which means creating mind-blowing, unforgettable vacation packages to the Caribbean, Mexico and Central America. We also provide in-depth content on hotel properties and destinations, travel tips, as well as reviews from real, live beach lovers.See more
