Holy cow - where do I start. I have received extremely poor customer service on numerous occasions, many calls and many frustrating conversations. They are unclear on their own policies, inflexible and often un-kind. Really struggled to get any clear information on my booking, then when I unfortunately had to cancel due to a medical emergency; I was informed that the “insurance” I purchased was not “showing up in the system” so I lost $1200. Now - I have gone to re-book the trip with my credit and been informed of the many limitations of this credit. No one seems to really understand my questions or concerns - they constantly transfer you to different departments and do everything in their power to avoid escalating the call to a supervisor. So - even when none of your questions are answered (sometimes literal silence on the other end…) you can’t even speak to another person… it’s pretty bad. Spend your money elsewhere to avoid losing your mind ..
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