I really wanted to love my experience with Cheap Caribbean, but unfortunately, I ran into a major issue that was never properly resolved.I booked a JetBlue flight through their platform and selected specific seats, which were confirmed in my email from Cheap Caribbean. But when I checked in for my flight, JetBlue had no record of those seat selections. At that point, the only seats left were more expensive ones—and I had no choice but to pay for them or risk missing my flight and losing my entire trip.I reached out to Cheap Caribbean immediately. JetBlue confirmed, both in a live chat (which I saved) and in a call with a Cheap Caribbean agent on the line, that the seat confirmation had never been sent by the agency. Still, the only solution I was offered was to wait 24 hours for a supervisor callback—which made no sense since my flight was leaving before then.I never received that callback. Not in 24 hours. Not in 6 days. I had to follow up myself, and even then, I was told there would be no refund or further escalation. I made every effort to resolve this directly and respectfully but was met with a disappointing lack of ownership.I’m not someone who usually posts reviews, but I felt like I had to share this experience. I wouldn’t want another traveler to get stuck in a similar situation—especially when you’re trusting a company to get important trip details right. I hope Cheap Caribbean reconsiders how they handle situations like this in the future.
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We believe that travel is life-changing, that’s why we show up every day to share our passion for beach vacays. We’re committed to making an impact, which means creating mind-blowing, unforgettable vacation packages to the Caribbean, Mexico and Central America. We also provide in-depth content on hotel properties and destinations, travel tips, as well as reviews from real, live beach lovers.See more
