Lesson learned and I should've known better than to book with them after reading their reviews. We were promised a $125 room credit for the cruise that we booked with them. Of course, you had to read the fine print in the confirmation to go back in and "redeem" that credit online, which I did. In fact, I redeemed it multiple times because I suspected that they were going to try to say that it wasn't "redeemed". Now, we are back from our cruise and never received that room credit. I've spoken with 3 different people, and they all give me a different excuse from blaming it on Royal Caribbean (telling me that we did redeem it) to telling me that we never redeemed it. The last person that I spoke with was going to give us a refund, but had to evacuate for a fire in the building. Maybe that's true??? If that's the case, I wish everyone safety from the fire, but it seems a little bit suspicious. I booked 2 cabins, so I'm out both of the promised and redeemed creditis.Do not use this company!!
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