Booked vacation to Antigua with my boyfriend for April 2020 (cancelled due to COVID) and received future travel credit to book a new vacation which was totally understood given circumstances. Upon booking a second trip 1 year after booking first, we received notice 2 months later that the hotel closed. At this point, the vacation needs to be cancelled as passports have expired and we're having issues with passport processing delays. Additionally, my boyfriend is starting new job through academy for 6 months and will be on probationary period. I explained the situation to customer service and they said they couldn't do anything, used insurance credit we bought to cancel airline even though we booked through Delta prior to April 30th, 2021 in which ALL flights were refundable/no-fee cancellation (definitely scamming to take additional money from travel credit). I asked for an extension on using the travel credit (MY OWN MONEY) and they said an extension is not possible at all and the new expiration date to rebook is dec 15 2021(makes no sense, I booked previous vacation jan 7th 2020 and rebooked 2nd vacation jan 4th, 2021). However, they said we could extend the expiration date if we pay $404.96 in addition to our balance TO USE AS TRAVEL CREDIT. They refused to put me through to supervisor or accounting services and customer services continued to tell me over and over that they could not help me. I was only offered an EMAIL to contact them with my situation and customer services didn't want to disclose supervisor's name to address in an email. They are a nightmare to deal with on the phone and only use middle men to tell you they can't accommodate your situation. I will never book a vacation through a 3rd party, especially this particular one. I DO NOT recommend giving Cheap Caribbean your money, prices are similar on hotel websites anyway!
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We believe that travel is life-changing, that’s why we show up every day to share our passion for beach vacays. We’re committed to making an impact, which means creating mind-blowing, unforgettable vacation packages to the Caribbean, Mexico and Central America. We also provide in-depth content on hotel properties and destinations, travel tips, as well as reviews from real, live beach lovers.See more
