cheapcaribbean.com

disgusted with the service

I am disgusted with the service provided by cheap Caribbean and Amstar. I missed one full day of my vacation due to the error of the booking agent. My name was spelled incorrectly in the reservation and when cheap Caribbean was contacted immediately after receiving the email confirmation, we ( it was a two person trip from two different cities) were told it would be corrected and resent. The second email included my correctly spelled name along with the incorrect spelling on the itinerary with no change to the spelling on the airline ticket. Cheap Caribbean was called again and we were assured that because one letter was in the wrong place, as long as I had proper passport and photo id, I would be allowed to check in. This was incorrect. I got to JFK and Delta nor Aeromexico would allow me to check in and stated they were unable to correct the spelling - it was something cheap Caribbean had to do. I waited on hold with cheap Caribbean for over one hour before speaking to an agent. An agent that tried to make jokes and make light of my situation. By the time I finally was able to speak with this unprofessional woman, my original flight had departed and I was told there were no other flights I could board that day and would have to wait for the following morning. I asked for a confirmation number and was told it would take 2 hours because “ticketing was slow on Sundays”. Needless to say I never got that email so I called again and spoke to another woman that was able to give me a record locator for my new flight, which she said the previous agent hadn’t actually booked- she had only sent a note to the ticketing section, and that I would get a new confirmation email. That email also never came but at least I had the record locator which I was able to use and check in with. I wasted transportation money in car services to and from the airport my original flight day and had to go and get another Covid test done to ensure I wouldn’t be told I was outside of the three day window. When I asked for a refund, the first agent told me someone would contact me regarding that ( clearly she just didn’t want to deal with the matter) and the second woman told me I wasn’t entitled to one because the other person in my party was able to go on the original day. I paid $700 for 5 days 4 nights and was cut to a 4 day 3 night trip due in FULL to their error and no efforts were made to extend my trip by a day ( which I asked for and was told I’d have to pay for the additional day) or refund me my money. The other person in my party successfully getting to Mexico has zero to do with the money I spent for my portion of vacation for 5 days. If I paid for five days I should get 5 days or a refund for the day of my vacation they caused me to lose. When I finally arrived to Mexico a day late, Amstar did not have my name on the list for transfers that day ( because I was supposed to arrive the day before and clearly my repeated efforts to ensure cheap Caribbean accounted for this when they booked my new flight were ignored) and I was told I had to wait for a hand written ticket. I then waited one full hour in the heat before being given a ride to my resort. Leaving the resort, Amstar dropped me off at the wrong terminal at Cancun airport. I had to pay $25 USD for a taxi to my correct terminal so that I could make it home and not miss my flight. This vacation was the worst I’ve been on due to the many failures of this agency and it’s lack of efforts to amend the situation. And I will be telling as much to everyone that asks about my experience.

Date of experience: May 18, 2021