We had travel credits with Cheap Caribbean for four from a cancelled trip last year due to covid. I carefully researched the trips we were planning and "knew" what they would cost. After significant time on the phone to book the trip I was given a total that significantly more costly than what I had researched.Unfortunately, I had spent too much time on the phone (because their reservation process is cumbersome, at best) and I had to go to work. But, I was unclear that what was happening was an unchangeable reservation.For the life of me, I do not understand why their reservation agents would see different prices than what is posted on their website. Unless it is to capture the extra cash flow from people. I'm now stuck spending hundreds more. It seems to me that their post-covid business model is to trick people who have outstanding credits into spending more than they had planned to.So clearly, I've made two mistakes. My last mistake was I failed to understand what their agent was explaining to me in her broken English. But my first mistake was booking through Cheap Caribbean at all. You can bet that it will not happen again.Now I'm stuck. Pay them more or lose all my credits. To make it even worse, I can't get anyone to let me know the balance owed so I can pay it. When I go to the reservation it only shows the totals, because for some reason their system will not apply the credits yet.What a rip off!
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We believe that travel is life-changing, that’s why we show up every day to share our passion for beach vacays. We’re committed to making an impact, which means creating mind-blowing, unforgettable vacation packages to the Caribbean, Mexico and Central America. We also provide in-depth content on hotel properties and destinations, travel tips, as well as reviews from real, live beach lovers.See more
