I booked a trip including direct flights. The return flight was changed to one that lasted 8 hours instead of being a 2 hours direct flight so I called CC and was transferred to a department that could help. I waited for 2 hours and 20 minutes before giving up and calling the airline. I was told that in addition my outgoing flight was canceled and that I needed to contact CC. After speaking to a CSR I was told that it wasn't their fault that my flight got canceled and that they wouldn't refund what I paid since they were a non refundable company. My only choice was to rebook a trip to a different destination since the one I originally chose didn't fit the original dates and, because a month had passed since my original booking and prices had gone up I had to pay extra for a vacation package that originally was way cheaper than the one I booked first. Overall a horrible experience. Please stay away from this place. It looks cheaper but at the end you will be stressed and spending hours waiting for someone to talk to and extra money.
Claim your business profile now and gain access to all features and respond to customer reviews.
We believe that travel is life-changing, that’s why we show up every day to share our passion for beach vacays. We’re committed to making an impact, which means creating mind-blowing, unforgettable vacation packages to the Caribbean, Mexico and Central America. We also provide in-depth content on hotel properties and destinations, travel tips, as well as reviews from real, live beach lovers.See more
