This was the first and last time I will ever use cheap caribbean. I booked a trip for May 2020 and obviously had to cancel due to covid lockdowns. Airlines and hotel refunded them but they refused to give refunds, only travel credit for future trip. Had to cancel new trip again due to covid and they tried to charge $200 per person airline cancelation fees even though airline did not charge it. Fast forward 2 years later, another cancelation due to someone testing positive for covid 2 days prior and they again charged 200 per person airline fee, 100 per person "Brand fee", 1 night hotel fee and 176 for airport transfers. $2,081 total charge. I paid additional for my flights for " no change or cancellation fees". The airport transfer fee is just stealing my money. The transfer company policy is no fees if canceled by 4pm day prior and I canceled by 11am day prior. They kept my money for return to airport also which was 5 days later so WAY before the no fee cancel period. Cheap Caribbean is dishonest and stealing from customers. I guess they don't care about repeat business. DO NOT EVER book with them. They also do not have a lot of the good hotels you can find on your own and flight choices are limited. I am having to argue thru emails to get my airport transfers money refunded wasting hour of my time when it clearly is refundable.UPDATE: cheap caribbean replies immediately to this original post to reach out to them and when you do....they completely ignore and don't respond. Another example of their TERRIBLE customer service.
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We believe that travel is life-changing, that’s why we show up every day to share our passion for beach vacays. We’re committed to making an impact, which means creating mind-blowing, unforgettable vacation packages to the Caribbean, Mexico and Central America. We also provide in-depth content on hotel properties and destinations, travel tips, as well as reviews from real, live beach lovers.See more
