cheapcaribbean.com

Stay away!!!

Cheap Caribbean ended up costing me hours upon end of my time and is now trying to steal my money. We originally booked a trip to Jamaica in February 2020 (pre COVID) planning to travel in December 2020. As the trip got closer, we noticed Jamaica's restrictions were almost unreasonable. We called Cheap Caribbean and asked to transfer our credits to a different location due to precautions in place in Jamaica. We spent several hours on the phone, but they rebooked us 2 trips for the price we had paid for one. Great, right?! NOT. Whomever rebooked the trip, did not apply the credits to our new reservation, so the day we went to check in for our flight, it said we did not have a trip itinerary. This was a Sunday, so naturally, we were not able to reach any one by phone. We proceeded to be able to get a new trip booked but still had credits left after this trip. In April 2021, we booked a new trip for December 2021. I was told I had remaining credits that could apply to the down payment. I also put down money at that time. In early November 2021, I had to finish paying for the trip. I called and made the payment and received email confirmation that my trip was paid in full. In the weeks that followed, I kept receiving emails stating that our trip was not paid in full. I called Cheap Caribbean each time I received these emails and each time I was assured, "Do not worry, your trip is paid for." WRONG AGAIN. 3 days before my trip I received a cancellation notice. I called the company and they said it was not paid for, even though I had received mutliple emails stating that it was. We did not end up traveling at that point due to the company's error. I am not trying to book a trip with the $4,349.34 that I paid last year and they are saying that only the people who were traveling last year are able to use them. Even though I am the only person who paid for it. All with my credit card. Stay away from this company. Use expedia or some other agency.

Date of experience: Sep 26, 2022