Booked a wedding anniversary trip with Cheapcaribbean/beachbound Nov1 2023 for a week in Mexico Feb5-Feb 9 2024 including the airlines from NY.My wife on Feb 4,2024 had a Bloody eye ulcer that required emergency Hospitalization Drs refused to let her fly as she was admitted to the hospital.Called cheap Caribbean/BEACHBOUND Feb 4 & 5 2024 as the Dr emailed/faxed over a medical letter stating my wife cannot fly out the country due to her condition.Spoke to a Daniel Rodrizes a agent for cheapcaribbean/BEACHBOUND emailed us back a letter stating full Travel credit & air credits a total of $3186.01 for 1 year. Fast forward to March 2024 my wife Received clearance to travel by her Dr’s I emailed the medical clearance to Cheapcaribbean/BEACHBOUND to reschedule our Mexico trip. On the phone for HOURS with different agents when an agent named Marta& Hugo states to me on the phone I have NO AIR CREDIT only travel credits. WHAT THE HELL . “ RUN AS FAST AS U CAN FROM CHEAPCARIBBEAN/Beachbound
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