cheapcaribbean.com

Reservation # DR0010CJ

Reservation # DR0010CJI’m going to start by saying cheap Caribbean is the worst agency someone can book your vacation with. And I’m going to explain the reasons. My family and I booked vacation right after Covid while doing Covid time with cheap Caribbean and myself I paid originally $3481.60. I paid insurance extra they have two conditions either you take 60% cashback or are you take 100% travel credit with the company. We were supposed to go for a 21st year anniversary on April 27 to May 1,2022 to Jamaica. My husband had a heart cardiac procedure prior so, Due to medical issues we could not go. I did not want to take the chance to travel so quick I called on April 20, 2022 to cancel. The trip got rescheduled again around the same time on April 27, 2023 to go again. But my husband became ill again with the cardiac issue. I won the same time this year 2023. So this thing is not coming to mine, having to travel when you dealing with the hospital dealing with medical issues to having to call or cancel, or let alone going up airplane. In June of this year when everything calm down in my family I called and they told me that to send the request for them to extend the credit. Send my boyfriend‘s number in an email name new dates and destinations to the customerservice with algvacations.com And no one has responded in June so in July 25 I called again spoke with a lady named Joanna, she advised me to do the same thing synonym email with the request of extension for Credit and send it to her personal email for the company with the company and also with a lgvacations.com customer service I did again second time no response August 14 called again spoke with Edgar. He told he advised me to do the same thing again send an email to reservation@ cheapcaribbean.com and send my name reservation number, desired location, with medical letter from the doctor to show why my husband couldn’t travel, for credit extension no response again. so yesterday September 27, 2023 I called again this time I spoke with three or four people they still giving me the running around, Murry told me she could not help me. She’s going to transfer me to a Post travel department for the credit and she’s going to explain everything that’s going on before the transfer to Cool so she did transfer the car when the person came on the line telling me that it’s out of her control. She does not see where they do a response I said ma’am why did you enter the car when Murry said she’s going to explain everything to you and now you are saying you cannot do anything about it, again the running around. So she transferred me to reservation to make reservation again and then they will use the credit from there. I know that’s going to be an other waists of breath again, but after I argue and being upset, I said OK . Now, Juan picked up the phone in pre-travel department. That is win. Juan basically told me you were not going to get the credits they cannot extend it for you because you called after May 23 keep in mind people the original date was supposed to be July August 2021 to travel to DR another tell me that my expiration date for 2023 was May I did not call prior to that to cancel. Want to request extension due to my husband‘s medical cardiac ordeal. Even with the medical letter which was requested they are still unable to extend the credit. Now I am really angry and pissed off. Why in the world for months all these colors all these employees been giving me the winning around that I could get the credit reinstated to travel for my wedding anniversary 21, 22,23 and as I’m trying to schedule it now for April 2024 and they told me no, this is over $3000 just like that when I steal from people. The last employee representative basically told me ma’am you will not get that credit or money or utilize anything with that money. When it’s time for them to take your money, they will take it and charge your card. However, when you need the service for anything else, whether you email called you would wait at least 1 to 2 hours in the line before you can speak with somebody. 2nd) they tell you to send emails they never respond never reply to your email that is disrespectful thieving people out there. who would NOT like to enjoy vacation time PAID with family. it’s like they are telling me your husband could not go, but you could go with your kids when my husband is sick celebrating anniversary without him and who would take care of him. I just don’t understand this company. These people and I need some thing done about this.

Date of experience: Sep 26, 2023