Planned and booked a vacation last November to Cancun for this October. Was notified by email this week that the resort we chose will be closed for renovations. No contact information on email, only choice was to reply and accept the new resort change.We have been to the newly assigned resort and it doesn't compare to the one we chose. Called customer service and was on the phone for over 2 hours while being transferred 3 times.They changed the reservation and were absolutely no help to us. We had 2 choices, accept the new resort (which was over $450 less per person) or get a refund credit. With the insurance we took out they would refund trip minus the cost of insurance. We tried to rebook at a resort of our choice, we gave them 3 options. They wanted over $1000 extra for a comparable resort. No help, customer service, or compassion.I used Cheap Carribean several times in the past, NEVER, NEVER AGAIN.
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