I booked this company to collect garden waste, and they confirmed a Thursday morning pickup. By lunchtime, no one had arrived, so I reached out via WhatsApp. I was told the team had been delayed on a job in Glasgow and would keep me updated. Unfortunately, I received no further communication for the rest of the day.My partner even took a day off work specifically to be home for the collection—time completely wasted. Despite being active on WhatsApp, the company stopped responding to messages and ignored all follow-up calls.What’s most frustrating is the lack of honesty. If they knew they couldn't make it in the morning, they should have said so upfront. Instead, we were left waiting all day with no resolution.Many others have reported similar experiences, and it seems this kind of unreliability is a recurring issue.
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