I purchased a round-trip ticket to China and also bought the travel insurance that was clearly advertised as covering any reason that might prevent me from taking my flights. Unfortunately, due to extreme circumstances, I was unable to travel.When I contacted the company to cancel and request my refund, they told me I never purchased the insurance, even though it’s clearly shown on my receipt. After arguing and providing proof, they refused to honor the insurance and said the only option was to reschedule the flight and pay a penalty.This makes no sense — what’s the point of paying extra for insurance if it’s not valid when you actually need it? It feels like a complete scam and false advertising. I lost my flight, my money, and the so-called insurance coverage.I’m sharing this so others don’t fall for the same thing. Be very careful before buying tickets or insurance from this company — their promises are misleading, and their customer service provides no real help when problems arise.
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