Review Time
These people are exactly like people who call you from India with strong Indian accent to tell you they are calling from IRS, CRA or Police to scam you. Same shit different tactics and stories, do NOT trust them at all, do NOT fill up any kind of forms or applications with them. Be warned, you will lose your money without a doubt.
We booked a flight on Air Portugal through CheapFareGuru. A couple weeks later our flight was cancelled and I was offered a flight 2 days later than my requested date. This didn't work for us. We requested a refund since the airline changed the date. We booked our flight through someone else, but AirFare Gurur charged us $100 processing fee. They said it was their policy. We gave them $100 for nothing. . Read the fine print on the back paragraphs.
I had a round trip flight from Miami to JFK, NY on January 24th, 2026. The flight canceled due to the inclement weather. I did not received any text message or an emailed of my cancelled flight. I called customer service and explained what had
happened and to find out if there is
anything they can do for my cousin and I. Both of them hanged up the phone without
any explanation or help. Please do not use this agency, because they're
not good at helping in times of crisis. I will never ever use this service anymore.
I purchased a round-trip ticket to China and also bought the travel insurance that was clearly advertised as covering any reason that might prevent me from taking my flights. Unfortunately, due to extreme circumstances, I was unable to travel.When I contacted the company to cancel and request my refund, they told me I never purchased the insurance, even though it’s clearly shown on my receipt. After arguing and providing proof, they refused to honor the insurance and said the only option was to reschedule the flight and pay a penalty.This makes no sense — what’s the point of paying extra for insurance if it’s not valid when you actually need it? It feels like a complete scam and false advertising. I lost my flight, my money, and the so-called insurance coverage.I’m sharing this so others don’t fall for the same thing. Be very careful before buying tickets or insurance from this company — their promises are misleading, and their customer service provides no real help when problems arise.
People hate to take long time on cruel but this travel agency make it easier for every one to the extent even old people can not be tired according to their procedures of processing visas. I just recommend it to those people in rush for trips . Thanks
After accidentally booking a flight and putting in the wrong month we tried and tried to get it corrected. CheapFareGuru would not work with us to change the date to the following month. Really bad customer service and would never recommend this company to anyone,.
I was "issued" a credit. But it was not really a credit unless I called a phone number to use it. So, I could not easily use this online to book another flight. To me, this is a way to discourage customers from using their credit since it makes it much more difficult and cumbersome. I would not recommend using CheapFareGuru for this reason.
This company is a scam. I am not finishing the payment of the booking, they called me to confirm the payment, I told them I don't want to complete that booking, now I am facing two cancellation fees from them. The customer line for billing could never be connected.
I booked a flight and some policies to ensure I wouldn't lose any money if I had to change my flight. I was going from ATL to LAX for 10 days. They sent me back a reservation returning right after I got to LAX. Plus, they added a layover. So, I canceled and they kept over $200; just what I was trying to avoid. My son booked me on a flight non-stop for 1/2 the price. I will never, ever book with this company again and I suggest everyone to use another site for their airline travel.
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