I booked a round trip flight from one location to another. I received a call stating for $149.00 each way I could take luggage. When I inquired further, they said no luggage or carry-on was included. I asked for a supervisor, who offered a better deal at $92.00 each way, but I declined. He also attempted to change my return flight date. He then informed me the flight wasn't guaranteed. After calling my bank's fraud department, the supervisor called back to say they would refund all but an $80.00 cancellation fee, implying it was the airline's fault. Such a scam! I spent over an hour on the phone, and communication was a struggle. Very disappointing!
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