This is the most unethical organization I've encountered in the travel industry. While I was traveling, a family member passed away, and I needed to change my tickets. The service refused to assist, insisting I contact the airline directly. When the airline offered a bereavement refund, they expected me to share it with them. They only cooperated when I mentioned legal action. I later learned they had been sued for similar practices. DO NOT USE THIS AGENCY.
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