cheapflights.com

Awful

Awful. Booked rental car out of St.Pete because that's where they said the flight was arriving. Two weeks later the airport is changed to Tampa. It was incorrectly listed the first time. When I called to change airport pickup location for car rental they tried to upcharge me. I refused and wanted to cancel. They convinced me to keep rental with no extra charge. I had paid a $50 reservation fee and didn't want to pay remainder until I got the actual car. After booking, they called back just to 'confirm the card I wanted to use at the airport.' It was the same card I initially reserved with. I did NOT authorize any charges over the phone. They charged $263 immediately, but with a different vendor that didn't match the original reservation fee.When I got to Tampa there was no car at Budget for me. I called cheapflights.com and talked to a woman who said 'the man' is not there and she can't do anything until he gets back. Totally sus. Found out my rental was through Thrifty, but I was unable to get a car. I called cheapflights.com back and told them I expected a refund. They refunded the $50, but NOT the $263!? Said they 'couldn't find the charge.'Funny, they were able to defend the charge with some questionable contract language when I filed a chargebackMy credit card company, also outsourced to miserable India, ultimately denied the chargeback.They are definitely a dark cloud of a memory on my first vacation in over ten years.Don't use cheapflights.com. Don't.

Date of experience: Mar 14, 2024