Booked our flight with them, thought everything was fine, then received a call that that there was a mistake with one of the names (LIES!!!) and we had to buy a different ticket (costing more than I could get with the airline). I asked for a refund, they said could changed it for less. After paying to make the change, they then told me we had to pay for luggage or we'll not have even hand luggage, but unfortunately for them, I had seen the airline luggage allocation. I told them that we'll take the risk!
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