cheapflights.com

Con artists with no accountability. do not use this horrid firm

Such a shame as pre covid times I used this firm and have in the past given them glowing reports individually the staff I felt were trying to help me out in difficult circumstances but now I realise I was being taken for a ride, a long and costly one. Very sad to have been so badly let down after they'd extracted so much in 3 additional flight fees from me. I trusted the Indian based staff having used this firm before and having travelled to the same destination in India many times over the past 30 years I feel so stupid and badly betrayed and let down I made payment for the initial flight then was told my flights were cancelled NOT MY FAULT I was never sent any actual e tickets only confirmations of further flights, they told me I could get another airline that had not cancelled then that airline cancelled and the next and the next and each time I had to pay more. They fobbed me off blaming the airline and it was not my cancellation! they take no responsibility for your travel and did not refund me the full amount. I am still owed by them about £300+ They are uncontactable and ignore emails and do not return phone calls. Terrible service. Do not trust this firm of thieves. I shall never use or recommend this firm again to friends and Family as I did. They have betrayed my good natured trust. So sad and angry They now claim to be just a comparison website. This is not true, They think that you think they are a travel agent and extract as much as they can get away with. They are a " travel theft" company. wish I could now give negative stars. Disapointed and dismayed.

Date of experience: Dec 14, 2021