cheapflights.com

We had a more positive result.......

I see the recent negative reviews about CheapFlights.com and just wanted to relate our experience. I gave 4 stars only to get a positive (green) rating. In truth I would only give 3 stars as I wish we did not have to resort to our initial negative review. In summary, my wife and I were due to fly to Japan and part of our trip was going to be in South Korea. Our plan was to get a ferry from Japan to S. Korea and then fly back to Tokyo at the end of our long weekend in S. Korea. We booked that flight with CheapFlights. Unfortunately, we had to cancel the entire trip as my wife's brother passed away suddenly. We requested a refund from CheapFlights and had supportive documentation however we were getting nowhere.I then found this website and wrote a negative review. I was contacted almost immediately and, after some minor haggling, the full amount was refunded. As a side note, after the funeral my wife and I booked a trip including a flight and rental car through Allegiant Air however had to cancel that due to COVID. We re-booked and have had no end of problems with Allegiant. As a last resort we came to TrustPilot to write a negative review however we see that Allegiant, unlike CheapFlights.com, either do not monitor their negative (or positive) reviews, unlike CheapFlights.So, kudos to CheapFlights. Hopefully you will sort out the issues that I see recently posted for a number of people as you did for us. Thumbs down to Allegiant Air for whom "Customer Relations" matter nought!

Date of experience: Aug 13, 2020