The representative was incredibly patient and dedicated time to find seating options that fit our budget while ensuring extra legroom for my husband's knee issue. Thank you for your assistance. However, I must update my review. While the representative was helpful, the company itself is UNETHICAL. Initially, they confirmed my flights, but then I received urgent communications stating the flight was overbooked, requiring a change that would cost an additional $279. I paid that amount. Later, when I inquired about an upgrade for more legroom, I was given confirmed seats and charged an extra $250, only to receive another urgent message saying they could not guarantee those seats and would still charge me the same fee. UNETHICAL—AVOID BOOKING WITH THEM.
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