AVOID AT ALL COSTWe booked 3 return flights LGW to YUL in August 2020 via their site using Transat back in Feb costing more than £1800when Covid took off in both UK and Canada, it was apparent that the 10 day trip would be spent sitting in the airport as hotel refused any travellers, so requested a refund -initially was to be a voucher - then found it had to be used before Jan 2021 (within 4 months while Covid is still going to be an issue)Lack of any progress other than the "hi sir blar blar blar, we'll get it sorted and be in touch, have a good day" -then never hear anything more - it;s now more than 4 months, the both flights booked were cancelled by Transat, and still more han a month after the booked return date, we are still £1800 plus the interest on the credit card downThis is customer service with the word SERVICE meaning we'll service your bank account not you
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