Review Time
I had booked an Iberia/Qatar code share but a couple of weeks before departure, Iberia advised that the final segment would be delayed by two days. I cancelled and found a flight with Emirates through Cheapoair. When I checked the itinerary with Emirates, there was an advisory that I needed Yellow Fever vaccination. It was necessary to postpone the flight for a week to get the vaccination and wait for its incubation. The agent at Cheapoair asked for more than £4,600 to change the date. How much to cancel? Just a minute. You may change the date for £2,600. And how much to cancel? Just a minute, I'll see if I can find any more discounts. £2,200, the same as the cancellation fee.
Worst Company I have ever used to book a ticket. My flight got cancelled due to Covid, still to this day I am chasing the refund which was in writing. Emails after email, still chasing for my refund. No customer service at all. I feel that they are trying to use the "Company Policy" to avoid refunding my cancelled ticket when speaking to one of the staff member. Once I am done with this, NEVER am I going to use or recommend this service to anyone.
Resolved 1Feb a pleasant man from NYC phoned and apologised. Addressed the issues and resolved it followed up by email confirmation. They are now dealing with the phone numbers etc.NO CUSTOMER SERVICE ALL NUMBERS ON THE WEB ARE NOT ANSWERED….Booking confirmation number 71877688Booked Sunday June 20th Received and email that flight details had changed and I had to accept via a link. The link doesn’t work so received another same thing happened. No other email or contact number responded! Stick to trusted airlines or travel operators. This was a once in a lifetime trip to where my family came from. I have never come across such a well know company that is quick to take your money but then…. NOTHING I HOPE SOMEONE FROM CHEAPOAIR UK READS AND REMEDIES THIS….
I honestly don't know how this company is still in business.We Booked a flight for my elderly mother back in May 2020 on CheapOair.com with the airline Aer Lingus and they canceled the flight due to Covid. CheapOair was NOT issuing refunds via the airline so a credit with CheapOair was forced upon us to take at the time. the credit was due to expire in one year from the issuing date. Aer Lingus didn't have many flights available for us to rebook our flight through the year as there was still travel restrictions between Canada and the United Kingdom due to the pandemic. We consistently checked on the Cheapoair website and called Cheapoair to see if we could rebook a flight with Aer Lingus, but still had no available dates. So when and how were we supposed to use our credit?? How do you put an expiry date on a credit that was due to a pandemic when we are still in an on going pandemic??? How in the world do BOTH companies refuse to help/ accept responsibility and take ppls hard earned money and sleep at night? My Mother booked her trip in good faith to see her first grandchild be born which she missed out on. Where are the airline ombudsman to regulate these fraud companies who take advantage of ppl during an on going pandemic. Do humans even work at these companies? It's bee so stressful and tiring to deal with all the back and forth from both of these companies it's sickening. I just wish someone would grow a conscience and do right by the customers.
I WAS ASKED FOR THE DETAILS OF MY FLIGHT OVER A WEEK A GO AND I SENT THEM WHAT THEY WANTED . I DON,T KNOW WHY THEY WANTED THIS AS THIS AS BEEN GOING ON FOR 7 MONTHS NOW AND AT ONE TIME THEY PUT THIS AS BEEN RESOLVED , BUT I STILL NEVER HEARD FROM THEM , I PAID FOR MY FLIGHT IN JANUARY AND NOW IT IS THE END OF OCTOBER , I DID LOOK ON ONE OF THERE APPS AND I HAD TO PUT IM MY MAIL ADRESS AND FLIGHT NUMBER AND PRESS SEND AND IT CAME BACK CREDIT IN RED AND THE LAST 4 NUMBERS OF MY BANK CARD BUT I HAVE NEVER HAD ANY EMAIL OR PHONE CALL TO TELL ME . ON TRYING TO RING THEM ON 2 DIFFERANT NUMBERS NEED LESS TO SAY I COULD NO GET THRU TO THEM AND I REALLY WANT TO BOOK MY TRIP BUT UNTIL I GET SOME KIND OF REAL RESPONCE I CAN,T DO IT AND 545 POUNDS IS A LOT OF MONEY . I MUST WONDER HOW MANY MORE PEOPLE AS HAD THIS TROUBLE . I AM THINKING ABOUT TAKING LEGAL ADVICE NOW . I HOPE THIS IS SOME HELP TO OTHER PEOPLE GOING THRU THE SAME THING .
AVOID AT ALL COSTWe booked 3 return flights LGW to YUL in August 2020 via their site using Transat back in Feb costing more than £1800when Covid took off in both UK and Canada, it was apparent that the 10 day trip would be spent sitting in the airport as hotel refused any travellers, so requested a refund -initially was to be a voucher - then found it had to be used before Jan 2021 (within 4 months while Covid is still going to be an issue)Lack of any progress other than the "hi sir blar blar blar, we'll get it sorted and be in touch, have a good day" -then never hear anything more - it;s now more than 4 months, the both flights booked were cancelled by Transat, and still more han a month after the booked return date, we are still £1800 plus the interest on the credit card downThis is customer service with the word SERVICE meaning we'll service your bank account not you
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