Booked online flight to China and from Japan in December 2019 on British Airways. Great value business class and very easy. Finally forced to cancel in March 2020 due to covid19. Easy online form to request refund or voucher from airline. 7 weeks later full refund received with no further action from myself required. I never talked to anyone at Cheapo air, but I'm really impressed and pleased with the IT service they offered at booking and cancellation.
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