i am a frequent user and am not always satisfied - in fact many times I am utterly disappointed. reason: 1. it needs to be clearer that the dates are alternatives to the request 2. that the transit time is long 3. that the prices don't change after you give in all your credit card details and be told that the price has gone up by a huge amount of money.I felt cheated on more than one occasion and as I write I still have a billing transaction awaiting to be removed from my credit card because you changed the price of the flight and I did not buy it. on my credit card statement I have reserved transaction. totally unacceptable. I had to then buy a single ticket to ensure I leave on the day I want to but this is costing me as much as my original booking which did not happen because the price shot up. very unhappy now. your staff on the phone are very nice and kind but the system you use makes me feel i'm going to be disappointed. to be honest I;m thinking of using the services of a travel agency from now on. I have been disappointed too many times.
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