I had a very negative experience with the service. I booked my ticket as Economy Value, but without my consent or any notification, they changed it to Economy Basic, which has no baggage allowance and more restrictions. I was never informed about this change. I discovered it only when I checked my booking myself. When I contacted customer support, they acknowledged it was a mistake on their part and mentioned they needed to reach out to the airline for clarification. Since then, I've been hearing the same excuse for over a month — 'we are waiting for the airline to respond.' With my travel date just 25 days away, they keep telling me to wait another week with no updates. This issue was not my fault, yet I am the one suffering — wasting countless hours on calls, constantly following up, and facing ongoing uncertainty. What makes it worse is that if I hadn't checked my ticket myself, I would have discovered this at the airport, potentially causing me to miss my flight or incur extra costs. Such careless handling is unacceptable. Additionally, I suffer from significant anxiety, and this situation has been extremely stressful—entirely due to the service’s mistake and lack of accountability. Furthermore, they are not refunding the additional amount I paid for Economy Value, despite downgrading my ticket to Economy Basic. This feels incredibly unfair and frustrating. This has been one of the worst customer service experiences I've encountered. The service made the error, but instead of rectifying it, they are prolonging the issue, leaving the customer feeling stressed and powerless. I strongly advise against booking with them. Terrible service.
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CheapOair is a flight-focused hybrid travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book flights, vacation packages, lodgings, car rentals, and more online or via our mobile apps for iOS and Android, by phone or live chat. Our proprietary technology helps our customers find deals and offers to destinations worldwide on over 500 airlines, 1 million lodgings, and 100s of car rental companies. See more
