If you are middle eastern, or fly to the Middle East, DO NOT TAKE CHEAPOAIR. I was on a business trip, and the Iran War started. EL AL is doing emergency flights out of TLV airport, and if you already have a flight out, they will automatically rebook you to an alternative emergency flight out from your location to your destination.
However, CHEAPOAIR did not know this. So they cancelled my flight.
This is a life endangered mistake by CHEAPOAIR because they are not aware of EL AL flight policy.
EL AL could have automatically rebooked me on an alternative flight.
But they were not able to because CHEAPOAIR did not know their policy, so when I called them to understand what the policy was regarding the situation, they told me my only option was to cancel the flight.
THEY WERE WRONG. My family could have flied out on the next emergency flight out of the Middle East.
Customer service couldn’t handle the situation and it’s been 5 hours since this problem has started and they still haven’t even processed the refund.
This is the most incompetent travel agency out there, they don’t know airline policy, and honestly, I should have gotten the hint from the name.
DO NOT BOOK WITH CHEAPOAIR.
This is by far the most incompetent travel agency, and they can put your family in harms way.
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CheapOair is a flight-focused hybrid travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book flights, vacation packages, lodgings, car rentals, and more online or via our mobile apps for iOS and Android, by phone or live chat. Our proprietary technology helps our customers find deals and offers to destinations worldwide on over 500 airlines, 1 million lodgings, and 100s of car rental companies. See more
