Ordered baluster shoes 2/16/23. I was notified 2/17 that they were on backorder until end of month. I agreed to wait. Company processed my payment and created shipping label on 2/20. FedEx never received the item to ship. Reached back out on 3/6 to ask for order update. Company claimed FedEx lost it (even though the FedEx never even received it to ship out). Company then said the item might ship out by end of March.I don't mind waiting, but I do want to deal with an honest company who acknowledges their errors and has good communication. This company has neither. I would not recommend.
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High quality stair parts used in new staircase construction and home stair remodel. Buy online Industry standard iron balusters, newel posts, handrail and more.
