Review Time
I have ordered twice from cheap stair parts. First order was delivered very fast, within a few days and items were of great quality. Second order I made a mistake in the items purchases and I contacted supported and they refunded it no questions.Will be ordering from them again.
This is a great company that provides quality materials with exceptional service. I called them after placing my first order and then receiving my shipment with missing items. Sheryl took my calls both times, and she was very kind and helpful. She did the necessary follow-up, allowing me to receive the missing parts of the shipment the following day. I highly recommend Cheapstairparts.com without hesitation!
Ordered baluster shoes 2/16/23. I was notified 2/17 that they were on backorder until end of month. I agreed to wait. Company processed my payment and created shipping label on 2/20. FedEx never received the item to ship. Reached back out on 3/6 to ask for order update. Company claimed FedEx lost it (even though the FedEx never even received it to ship out). Company then said the item might ship out by end of March.I don't mind waiting, but I do want to deal with an honest company who acknowledges their errors and has good communication. This company has neither. I would not recommend.
Wow! I'm so impressed with Cheap Stair Parts! I placed my order on Wednesday and received on Friday. They had the best pricing on the iron balusters I wanted and they look great! Shipping was a little high, but considering how much I saved vs their competitors, it was completely worth it!
The team at Cheap Stair Parts has been exceptional from my first contact (yes, they picked up the phone) to shipping. I particularly think it was remarkable that Christina recognized my name/inquiry from weeks before when I spoke to her, especially because I initially talked to her colleague, Sheryl. The items we received look great and they are the way it was pictured and described online. We are installing items from the Harmony collection, which is a great transitional and elegant look.
The incorrect railing profile was shipped to me. I contacted Customer Support and within a few minutes got concurrence the wrong part was sent, and a new order placed. I received shipping information a few hours later and was delighted and surprised when the correct railing was delivered on Sunday, 2 days after contacting Customer Service. Wow
Claim your business profile now and gain access to all features and respond to customer reviews.
High quality stair parts used in new staircase construction and home stair remodel. Buy online Industry standard iron balusters, newel posts, handrail and more.
myhomepark.com
euroflorist.be
www.sho-proinc.com
qualityheating.co.uk
ministays.com
ibesin.com
stovax.com
pipes.plumbing
grahambrown.com
birkdale.co.uk