A refund was approved on 17 October 2025 for my booking. Since then, I've received conflicting information about the refund timeline (10 working days, 96 hours, 8–10 weeks). Over 10 weeks have passed, yet no refund has been credited to my original payment method. Despite multiple follow-ups, I'm still waiting for a clear confirmation or transaction reference. This handling of a confirmed refund is extremely disappointing and unprofessional. Based on my experience, I cannot recommend this service. The company has publicly asked me to wait another 48 hours, but this is not new information, as I've already been told to wait multiple times without receiving the refund.
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