I booked a flight to Riyadh through CheapTickets.ch to attend a conference. Due to the ongoing war in the region, the conference was postponed — a situation entirely outside my control. I requested either a refund or a date change, which I consider a reasonable ask given the extraordinary circumstances.
CheapTickets.ch refused both, citing the ticket's terms. While I understand non-refundable fare rules exist, I believe travel companies have a responsibility to show flexibility when customers face force majeure situations like armed conflict. A blanket refusal without any goodwill gesture is deeply disappointing.
I would strongly caution anyone booking through this platform to consider what happens when the unexpected occurs — you may find yourself with no recourse at all.
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