I used this service to arrange a round-trip vacation. When the airline changed my flight, I contacted them for assistance, only to be told I needed to reach out to my travel agent. When I did, the agent claimed they couldn't help because the airline had secured my ticket. Upon contacting the airline again, I discovered the agent had misled me. They escalated the issue and managed to assist me in correcting my return flight. I suspect the agent was avoiding work. I will not use this service again and will advise others against it.
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