Avoid booking through this service, especially if you might want to reschedule or cancel. The customer support is dreadful. The representatives are polite and friendly, but the system is horrendous. They made a mistake when I tried to rebook my flight, and had no ticket available for me on the day of the flight, despite receiving a confirmation email and seeing it in my account. I spent 17 hours chatting with customer service trying to secure a ticket. Eventually, I just booked one myself through the airline. Afterward, I tried to get a refund, but it has been impossible; every time I reach out, I get a different person, making it feel like I'm in a loop. I have yet to receive a refund after a week of emailing.
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