Review Time
This is the message I received (twice) while trying to change the date of my return flight for my winter holidays! The company will gladly charge you over 150 € (in addition to airline fees and other taxes) per person, yikes!! - and then send you an offer via email, which you only have 30 minutes to validate and pay - even if your return flight is... 2 months later. And, surprise surprise... the link does not work. Now, if you want to reschedule your trip for 6 months later... "there are no flights available" is the reply you will get from this platform for any date combination you can think of. You're pretty much stuck. These folks are predatory. Quick question now... what do airlines sell? Airline tickets indeed. So, do the sensible thing.
I strongly advise against booking a ticket via this service, particularly if there's any chance you may need to reschedule or cancel. The customer support is incredibly frustrating. While the representatives are polite and friendly, the system is severely lacking. I never spoke to the same person twice. When I attempted to rebook my flight, the service made an error and failed to have a ticket available for me on my travel day, despite having received a confirmation email and seeing it in my account. I spent 17 hours chatting with customer support trying to secure a ticket. Ultimately, I had to book one myself directly through the airline. After that, I sought a refund, but it has been impossible to obtain; every time I reach out, I'm met with a different person, making it feel like I'm stuck in a loop. As of now, after a week of emailing, I still haven't received my refund.
Avoid booking through this service, especially if you might want to reschedule or cancel. The customer support is dreadful. The representatives are polite and friendly, but the system is horrendous. They made a mistake when I tried to rebook my flight, and had no ticket available for me on the day of the flight, despite receiving a confirmation email and seeing it in my account. I spent 17 hours chatting with customer service trying to secure a ticket. Eventually, I just booked one myself through the airline. Afterward, I tried to get a refund, but it has been impossible; every time I reach out, I get a different person, making it feel like I'm in a loop. I have yet to receive a refund after a week of emailing.
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