Maddy was extremely helpful in explaining the company's policies and how they use the airline promotional fares to book such great deals. However, once the flight is booked on their site, they still have to check with the airlines to make sure the promotional offer is still available. In my case, I got a call back from Maddy in less than a minute saying that, unfortunately, the airline no longer has this offer available. He gave me other options as well as the option to just cancel the reservation . I chose to cancel the reservation. Adam from the cancellation department was also a pleasure to speak with and he cancelled everything and my card was never charged.
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