I arranged a car rental through a platform, but they gave me incorrect opening times for the station. To this day, I have not received a refund for my payment, and there are two main issues. First, it has been difficult to reach the support team and submit the required documents. I found a few email addresses, but they were no-reply, and after managing to speak with someone, I was directed to their AI agent, which didn't facilitate a proper conversation or simply failed to work. Secondly, the company has been very particular about the details. In the app's "Pick up" section, both my appointment time and the station's opening hours were shown. I was late for my appointment, but I arrived within the "pick up" window, only to discover that the station had closed two hours earlier. I documented everything and shared it with the platform, yet I haven't received any reimbursement for the entire four-day rental period for a vehicle I never even encountered.
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