We booked a rental car through Check24 with Hertz at Barcelona Airport. Unfortunately, our flight was delayed, and we realized we might not arrive before the rental counter closed. We tried to contact Check24 at 8:07 PM, just minutes after their customer support line closed at 8:00 PM. There was no emergency contact available, leaving us completely on our own.We then attempted to reach Hertz directly using the phone numbers provided, but none of them worked. With no way to confirm whether the counter would still be open or if anyone would wait for us, we had no choice but to cancel the reservation. As a result, we lost the booking, were charged a cancellation fee of 35€, and had to spend €100 on a taxi to get home.The most frustrating part? When we arrived at the airport, the Hertz counter was still open, and staff told us they could have waited for us if we had contacted them. All we needed was one working phone number or any form of support.This experience showed a total lack of customer care and coordination. One call could have saved the entire situation. Very disappointing service — we cannot recommend Check24 based on this experience
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CHECK24 es el mayor comparador de precios de productos y servicios tarifarios de Europa con más de 20 millones de clientes.
En el año 2020, tras más de 20 años en el mercado alemán, CHECK24 llegó a España con un modelo diferencial y único. Ahora, los clientes españoles pueden comparar seguros de coche, hoteles y coches de alquiler. Todo, con precios 100% finales y contratación 100% online.
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