I had an issue with my car log book. Just a small one, so I decided to get a car check like I've done when buying cars. I know the score; pay roughly £5 and get a basic check of your car. I've done it before.Two days later, I had a payment of £39.90 leave my account. Turns out it's a subscription service. A subscription service for a car check? Who is checking their car monthly? I signed out of my account and went in as a guest. It DOES say that it's a subscription service, right at the bottom, in very light text. For a service that people like me have used as one offs before with other companies.I got my money back because the company didn't respond to me. The email address I entered to chat wasn't recognised. Funny though, they recognised it when I needed a password reset.FOR PEOPLE TRYING TO GET THEIR MONEY BACK - here's what I said to my bank - " I requested a service of £5.95 to check details on my car. Two days later, I had a transaction of £39.90 come out of my bank account. Upon looking closer, this is for a monthly transaction subscription. At the time of the initial purchase, it was very unclear that this was a trial period leading to a subscription. Also it would have simply been impossible to cancel as the website claims to not have my email on record - despite the fact that they successfully completed a reset password request. I never received any emails confirming either my initial purchase or that a trial period was about to begin.The merchant I feel used misleading and deceptive practises to charge me, the subscription was not clearly disclosed at the time of purchase and the terms were unclear. I did not authorise a subscription. The company themselves have not gotten back to me, either via email or their online form.Please treat this a disputed transaction and please cancel any recurring payments, as they are not responding even to a subscription cancellation."PEOPLE - when disputing with your bank, use words like "unauthorised subscription" "misleading" "deceptive practises" "unclear". My bank couldn't have been quicker or more helpful.Two more things - I think I clicked a sponsored link on Google, so they have something to answer for. Net neutrality is being eroded.Secondly - and humorously - I see there's a rep from the company answering all of these complaints. Hello! Really odd that such a unscrupulous company has some poor person answer all these.
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