My experience with the service has been very frustrating. I placed a preorder that was supposed to ship the week of November 10, but that date passed without any updates. I waited until early December to inquire about my order's status, and only after multiple emails did they respond. They claimed I hadn't received updates because I wasn't subscribed to their marketing emails, which is unacceptable. Customers should receive basic service updates automatically. The timeframe was important as I intended to give this as a Christmas gift. Instead of taking responsibility for the delay, they blamed me for not being subscribed. To make matters worse, my polite comments on their social media were deleted, and I was blocked from their page. After finally receiving confirmation that my order was canceled and my refund processed on December 5, I felt let down by their slow communication and lack of accountability. I advise potential customers to reconsider ordering, especially if timely delivery is essential.
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