Booked an all inclusive holiday to Egypt and whilst on the phone with the agent we went through 6 different hotels before settling with new eagles aqua park in hurghada. They get you to reply to their email with "everything is correct" by which time you've missed the admin fee of £56 per person slotted in. 4 days later we receive the confirmation email and the hotel name has a slight discrepancy in the name now new eagles downtown aqua park so didn't think much of it. Upon arrival to the transfer they tried to take us to the original hotel name new eagles and they were confused when I showed them the hotel we were stay at. An hour later we arrived at the hotel and was not the same as sold 😕 raised my concerns with the company "travel trek" but had no response for the first 3 days of the one week holiday. In the meantime the "all inclusive" hotel we were put in ran out of lager 🙄 but could be purchased over the bar at a set cost. No help whatsoever off "travel trek" just excuses and after speaking to the on site rep we were told the transfer would be their on our departure at 19.30. As you can guess the transfer never arrived so had to get a private taxi to the airport at 20.20 as our flight left at 22.20 again just excuses from "Travel trek" NEVER AGAIN GOING TO USE CHEEKY TRIPS WOULD RATHER PAY THE SLIGHT EXTRA TO HAVE A BETTER PEACE OF MIND.
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