I ordered a pavlova, but received a call stating it was only seasonal. When I asked for a refund, I was told it couldn't be processed online and that I needed to write to the head office. They seem to lack understanding of customer service. Why list a cake online if it can't be delivered, and why is there no straightforward online refund process? Customer affairs should investigate this service.
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Visit your local The Cheesecake Shop to enjoy delicious Cheesecakes, Mudcakes, Tortes, Celebration Cakes, Gluten Free Cakes, Desserts, Custom Cakes and more.
